We'd Love to Hear From You!
If you have any questions about your order, shipping, returns, sizing, or our products, our customer support team is here to help.
Contact Information
Phone
+44 20 4584 3666
Warehouse Address
7 Somerton Dr, Marston Green, Birmingham B37 7XH, United Kingdom
Registered Business Address
Scarlett & Ava
BE: 1030234525
Veldegemsestraat 43, 8210 Zedelgem, Belgium
Customer Support Hours
Our customer service is available:
Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: 10:00 AM – 4:00 PM (GMT)
We aim to respond to all enquiries within 24 hours on business days.
What Can We Help You With?
Our team can assist you with:
- Order status and tracking
- Shipping information
- Returns and refunds
- Product recommendations
- Payment questions
- General enquiries
Frequently Asked Questions
Before contacting us, you may find your answer in our FAQs page, where we cover:
- Shipping times
- Returns & Refunds
- Order Tracking
- Payments
- Product Information
Business Information
Scarlett & Ava is operated from Belgium and exclusively serves customers across the United Kingdom.